Title:Speaker Series #4 – واکنش سریع و سازگاری در مواقع بحران

مجموعه سخنرانان Coronavirus: Sharing Knowledge to Respond with Resilience یک جلسه هفتگی است که توسط شبکه جهانی شهرهای تاب آور (GRCN) و بانک جهانی به عنوان جلسه اشتراک دانش برای شهرها در پاسخ به وضعیت به سرعت در حال تحول COVID-19 برگزار می شود. برای این چهارمین جلسه، فرناندو استرافیس، دبیر کل شهر بوئنوس آیرس، آرژانتین، و مایکل برکوویتز، بنیانگذار، کاتالیزور شهرهای انعطاف پذیر را داریم. برای اطلاعات بیشتر در مورد سری اسپیکرهای Coronavirus، به کتابخانه منبع ما مراجعه کنید https://bit.ly/citiesfrontline

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قسمتي از متن فيلم: You Resilient cities network to this webinar in the week since we connected last the number of cases globally has skyrocketed skyrocketed which is reinforcing that we are in the midst of perhaps the resilience challenge of our time with Cove in nineteen all around us cities are rapidly mobilizing to support

Systems and managed through sharing experiences between trusted colleagues empowers everyone from leaders to citizens to feel prepared and we’re very grateful to the World Bank team for Co convening this series with us and tonight to our two very qualified speakers Fernando strophes a and Michael Berkowitz for joining us and they will

Speak on local responses to combat Cove in nineteen before I hand off the microphone to barge or to introduce the speakers I want to remind everyone of the intention and the ground rules of the conversation today the purpose of these global webinars is to have open and honest learning conversations

Between practitioners and cities and governments and partners who are working hard to support those entities these calls are not on the record and we ask that you attribute any comments made today or the questions asked to the speakers only if you have contacted that person and have their express permission

To do so we are really thrilled at the response to this webinar over 600 people registered to attend this call globally and to facilitate this discussion as a matter of practicality we ask that you use the Q&A function not the chat function but the Q&A function to log

Your questions during the Q&A time so thank you again for joining us and over to you barge or thank you thank you very much and welcome everybody to this webinar just for your information I’m based in Beijing I’m sitting in Beijing on the third Ring Road and traffic is

Almost back to normal so and in there everything will get back to normal have patience wash your hands and stay follow the rules that your local governments lay out for you so let me let me go straight in and introduce the two excellent speakers that we have

Today first we will have a presentation by Fernando suave he’s the Secretary General and the Secretary of Foreign Relations of the government of the city of Bowness – and he has been responsible for assisting the mayor in organizing and coordinating the government’s strategic priorities managing the federal and institutional relations and

Leading by Osiris in international projection strategy and he has a long experience in good governance public sector reform civil society both in Argentina and internationally and he has been an executive director of the leading of a leading Argentinian tick-tack and has also worked with the inter-american Development Bank across

۱۴ Latin American countries next speaker is from he’s based in New York and he is now part of the office of emergency management of the city of New York so he is right in the middle of what we see on our television screens these days but he

Has also been there one of the founding them I mean he was there the Rockefeller Foundation to shape and oversee the creation of the hundred resilient cities and he has headed the operation of the global operational risk management of the a bank so here we have two very experienced and very knowledgeable

Speakers and I now hand it over to Fernando to have to start his presentation thank you tonight here is a 9:30 so 9:30 p.m. and I’m very happy to join these a global conversation Thank You Lauren thank you Berta and my good friend Michael I’m here to

Share with you a war in fact it’s a work in progress because we are entering in the most difficult phase on the pandemic and my goal with you is to share how we have been able to prepare they see the city and the health capacity of the city to approach that

Moment now I’m going to share the screen and to share with you a presentation I have yes there we are I hope you are all looking at it um let me see if it’s working of course it’s not advancing just wait a minute for me there we go

Okay my presentation is divided in in four sections first I describe the the current situation in Argentina the fact that we are a late comer to the pandemic gave us some time and we are using that time to prepare a then I’ll share with you the timeline we are projecting for

For the future a probably the color of my presentation is section 3 where I will share how we were able to organize reorganize redefine the government in order to approach the the worst case of the the worst face of the pandemic and we’re already starting to think about

The day after we know that still ahead a we pass a lot of time before we we get into that possibility but since we are able to learn from other cities we created already a team in the city that it’s thinking about I’m planning the day

After to begin with a I will briefly introduce the the current epidemic epidemiological situation in Argentina and animal Osiris just for you to have an idea we are a city of three million people living sleeping in the city but we are surrounded by a metropolitan area of a

Other 14 million people so every day in Buenos Aires in a normal day you have around between 6 and 7 million people working studying visiting a commuting in the in the city and in terms of the the epidemiological situation in Argentina we have a more than 1,000 confirmed case

A 321 of them are residents of the city of oh no sorry so we have more than one third of of the people in the country in the whole country with the virus and 60% of them are belong to the metropolitan area of Buenos Aires and here you have a

Comparison between with the number of days in that when from the the case of the first day actually okay faces and timely in only 14 days the government of the city of honestly has already been through these four phases containment social distancing shutdown and a lockdown we have implemented more than 70 measures

Including restricted mobility promoting home office providing online courses for student strengthener our health care system taking care of our senior citizens and enforcing a mandatory quarantine among many others it’s important to to share with you that most of the decisions regarding the shutdown and the and the lockdown of the

City has been taken but the federal government Argentina is a federal country with three different levels of government the National the states and the municipalities and the city of Ansari’s is a combination of both the responsibilities of a of a municipality plus the responsibilities of a state government we are responsible for a

Education for health we have our own security system around justice system so we have all the functions of a state but in the case of declaring the shutdown and the initial account lockdown it was a national decision and it was a very early one it was taken by the federal

Government we think that was a a successful measure because of so far we’ve been able to do the famous thing of flattening the curve and that gave us time the city and the rest of the of the states in the country to prepare for the more difficult phase coming head

Here you have a relative perspective of the measure that I shot I just described comparing to some other countries and and here you can really see the benefits of being a late comers to learn from the others and and to prepare accordingly you are seen how if we even compare for

Example to the case of China or to the case of of Madrid of course new yorkese is another case to learn they measures that we were able to to take in the very early moments since the first case were very advanced comparing to other countries and and I point to the minus 4

Moment – force means that four days before even the first case appear importance appear in sin upon Osiris the mayor was doing a press conference announcing that that was going to happen some day we really didn’t know at that time and we started prepare accordingly

At that time the mayor was you know if you want in a way in accused from some people of being too drastic in the press conference but four days after the reality prove that he was right now let’s turn to how we adapted the government and the city – to the crisis

Where well when I said it has develop robust emergency responses strategies such as the resilience strategy this is a blacks from something that we didn’t expect and so like a every city our challenge was to prepare ourselves and adapt rapidly in this new scenario our new priority became the containment

Of the outbreak and guaranteeing the safety of all our citizens consequently we had to align the entire government behind this common objective reorient and reassign resources and design effective evidence-based policies why we were able to adapt to the situation I’m we are reflecting first because we

Are if you want in the in a continues of the administration of the city for now thirteen years and and the city in that time has implemented a rigorous policymaking process with us from planning and monitoring methodologies we took advantage of that to redefine the main goal of the government and how we

Will organize to to take that that goal so I’m going to describe right now how we actually reorganize the government to function in the middle of the pandemic we decided to define three strategic areas in access of management as we call it in the presentation first a half of

The government was is going to work in what we call the the crisis management front then we have a I will say 40% of the government working in the other functions of the governor you can stop because you are still running and we have a specific group as I mentioned

Before working in the day after of a pandemic we know the reality is not going to be the same after the epidemic and we want to be prepared with new policies and hopefully the best processes to come back as soon as possible to something like normal life I

Focus now on the crisis management area of the government this is composed of several working groups such as essential services communication security among others all of which report to a strategic policy working group that means meets daily every morning I belong to the group with the mayor the vice mayor the Minister of

Health of the city and the people from the communication unit and we meet every day 8:00 a.m. o’clock to monitor the health strategy in the city and to meet with the several other groups that you are seen in the in the slide to be informed and to make decisions on the

The course of of the strategy I also have to I will also like to mention that him from the strategic policy working group we define actors outside the government with whom we want to meet and we with whom we want to exchange information for example for example a

Actor from the private sector or the civil society in terms of the health strategy and the health a working group as as I mentioned before we were we aim to anticipate further outbreaks and put in place what is now globally called a suppression strategy which involved a obligatory quarantine to slow down the

Curve early identification and the isolation of older people in the isolation of older people it’s probably the last the last one of the measures the policies that we implemented and actually we will announce it in public tomorrow and tomorrow we’re starting an operation that we know is being

Replicated in other countries but know in the early stage that we are going to do it just to give you a very intuitive idea we are going to work with three different groups of elderly people to isolate them first the other people that live in in the round

Houses with with other members of the family we will give to them protocols on how to isolate themselves inside their houses the second group is the elderly people that live without any extra member of the family we will help them with a specific program supported by volunteers that will support them in

Their daily life with logistics with buying food with buying medicines with calling them to see how how they are doing with the with the isolation and the third group is probably the most the the most related to a medium poor country like argentina or is a group of

People that elderly people that live in in very vulnerable areas places where they can they have no place to isolate with the family because of the density of people that live in in the household for them we will organize a specific policy of inviting them to isolate in

Hotels and in other specific places that will define for them to live the next couple of weeks nobody knows for how long the reason well why we do that this whole policy isolation of older people are a of two reasons first I don’t have to explain they are the most vulnerable

Group to the to the virus a secondly they are the people that usually contribute to collapse the health systems here and almost in every place of the world and then if you are already thinking about the day after of the pandemic now when we know we are

Able to learn we were lucky to learn that this is the most important group to isolate if you want to open in in different phases the rest of the society and the rest of the economy if you’re going to put other people in the streets first you have to make sure that you

Were able to isolate the elderly people I can come back to this because I think it’s a very and an innovative approach that Buenos Aires is taking and and I’m happy to to continue that a conversation then I have a couple of slides with numbers that I’m sure you are able to

See in another series how they we we prepare the health system for a new quantity and type of demand and we divided the the the system in three different levels the intensive care units we are working in in more than doubling the number of of bets on that

Then we we increase the hospital beds for those patients that need a medium intensive type of treatment and again since when Osiris is a very cosmopolitan city and we are lucky to have a quite a few hotels we entering into an agreement with the hotels of the city for them to

Receive the majority of the patients that have a mild condition but you don’t want them to stay either at their home at their homes because of the risk of transmitting the virus to their family and you don’t want them to use hospital beds that are more important for more

Critical patients so this policy of the hotels we also think it’s a very innovative approach a policy that we have already used for a people Argentines that came from abroad from different countries especially from the the countries in in risk that were coming back to the country as it

Happening in many other countries and they were posing a risk for the rest of the society because nobody knew if they had the virus or not because it was bad but it was a risk to live them freely in the city carrying the virus some of them

So we already tried this policy for around two thousand and seven hundred repatriated Argentines that had have been in quarantine I will say in the last two weeks in hotels in the city not an easy task not an easy task to receive a fellow citizen in international

Airport and to tell him or her that they have to go to a hotel to live for the next 14 days in a room I can come back to that too we complemented the the infrastructure thin freh structure with some other elements that some other cities are are using – including the

Whatsapp instrument – for diagnosis we have a special line telephone lines in the city for people to communicate but it was collapsing so we developed with the themes of the silly body see rewards app that is used to diagnosing symptoms and to refer to a medical practitioner when the the citizen meets

Some criteria and I finished the the health strategy by mentioning that the city of on Osiris has a very additional an additional challenge which is not to plan only the provision of health services for the citizens of the city but also for the demand from the metropolitan area for Osiris which is

The area the the orange area surrounding the de Cerio fauna solicit you are looking at in in the slide a with interjurisdictional challenges included because all the the different boundaries you see in the picture are different municipalities in the province of an Osiris and each of them has a mayor has

A political affiliation and it’s related to state government of the province of monasteries so just to make it simple you have in the metropolitan area of Buenos Aires for different levels of government interacting the federal government the city of an Osiris each of the municipalities and the state

Government of the province of Buenos Aires a and that coordination is a real challenge that we are being able to approach but it’s also a threshold for coordination that is important to commit a I will change to some other of the essential services that are part of the of the global strategy education

Education as is happening in every country when to the houses and the households and the families so the city was able to use some of the planning that had already in place now for providing almost a whole sir luckily we have been investing in in teachers training in technology we have

۱۰۰% of the classrooms already connected to the Internet a and also with personal computers for the the children of the public school system of an Osiris just to make a clarification in the city you have 50% of the system of education system run by the private sector and 50%

By public schools we also created a a group of life at home a which means basically what you do while you are at home and you are not helping your kids to to educate or working from home what you do with your free time how you are

Able to to have a distraction and another activities that make your life easier during this time this group is helped by the Minister of Culture of the of the city just to make it simple we created a platform I don’t know if the the website is there where you have more

Than 60 a type of a cultural digital content and entertainment available for example all the programming of the Opera House of an aside here the Teatro colon is now available for free in the in depth platform and we are inviting a artists and influencers from the city to

Produce content to put to go public in this platform and and I have to say that it’s been with great success that we are doing that a and and finally yes finally I’d like to mention the important role of a communication strategy in in all of this we knew from

The beginning that we wanted to be ahead of events as far as we can so the idea of the mayor doing a regular press conference usually burial in the morning just to have the the news cycle running it was a very important one and I will say that we do press conference

Every two days and sometimes it’s not the mayor but but one of the ministers in charge of some of the day group that I mentioned before of course Twitter is it’s also an instrument but during the press conference we tried to be very precise almost always aim with the truth

And I’m trying to anticipate what’s going to happen including for example I remember a couple of days ago when we said enough the mayor said in advance that the mayor told the people in advance that there was going to be social circulation of the barrels when

The the new cycle was only a stuck in what we call the the imported cases that at the at that moment was not easy because it was kind of a change of the game but it was a a great heads-up for the people and from four other actors he

Including to sustain some of the measures that at that time were perceived as as too strict so that was a support for those measures the we we did a couple of meetings with the largest companies of the city with a very specific agenda if I if I can share

A lesson with with colleagues from other practitioners from the world is that in the middle of the of the in the worst moment of the of the pandemic you will see a lot of people and institutions and organizations coming to you the government with the with a willingness of to help

And it is very important that the government is able to organize that energy otherwise you don’t do you don’t end up doing anything concrete or you put the they put the effort in the wrong curve so when we call the largest companies and NGOs of the city we define

A very precise agenda of what we were expecting from them or which were the the most important front in which they call contribute and last slide parolees like science fiction today because of the moment when Osiris is but we’re already planning in the the sequence and

The elements of what we call a switch on agenda how the city is going to switch on again some day and what we have to do in advance to prepare the city for for that and and if I have to choose or to mention one of the the point that is

There I think one of the most important is preparing specific protocols for the main sectors of the city life will come back but it will come back different from what it was so we need a protocol for restaurant for the for this cinemas for the theatres for the life in

The in the public domain so we are already exchanging protocols with other people with other cities and and we are already consulting and engaging in a dialogue with the private sector on how those protocols are going to look and what are going to be the new demands for

Them to meet those protocols thank you very much thank you so much presentation you just offered is an example of why we do these calls you you shared so openly and so completely about the strategy for when Osiris and I can already see that there are a number of questions that are

Going to come up around the specificity around how you’re working on the isolation of the elderly the efforts around life at home which has generated a lot of interest as well as how how we link the private sector effectively before we go to – those questions I want

To turn the floor over to my friend and former colleague the former president of Andra resilient cities Michael Berkowitz who’s now back to the office of emergency management for a second man if you can talk to us Michael about what’s going on in New York now how this mobilization in response maybe is

Similar in some ways but different in other ways than what you would have experienced before thank you for being with us yeah great and thank you Lauren for inviting me and it’s great to see so many friends and family on the video and my friend Fernando Stephane say it’s great to see

You as well and I just want to call it out to make sure no one missed it I think Fernando said the Teatro Cologne their entire archive is available for free to anyone so that’s I feel like that’s really news you can use in these times so thank you for a great resource

So yes I just to give my background right I with many of the people on this call was involved in the hundred resilient cities over the last six years trying to help cities build urban resilience and and as some of you may know earlier this year with some

Colleagues from 100 RC we found at the Brazilian cities catalyst with with many of you take that work forward even still but many many years ago as Lauren alluded to between 1998 and 2005 I was the deputy commissioner of Emergency Management New York City and so a couple

Of weeks ago I got a call from the Office of Emergency Management the agency that’s charged in New York City with coordinating interagency responses sometimes you call it civil defense or crisis management but this is the inter agency function they called to say would you come back and spend some

Time to help through this crisis and so I’ll talk a little bit about that work which is really around a particular supporting food and emergency food distribution and I’ve been really trying to connect that to the work that we did at 100 resilient cities and that the global resilient cities Network and

Others are doing now which is helping cities think about their problems and and so and opportunities and more holistic ways and what the fabric of the community means to a response like this and we heard a lot of those aspects in Fernando’s presentation but just first maybe to level-set because I don’t

Entirely know the geography of the people who are on but New York City is a huge and centralized city probably one of the biggest wealthiest and most centralized cities in the world so it’s you know eight million residents at night you know more than that during the

Day an annual budget of 90 billion dollars between capital and operational you know a workforce of three hundred and three hundred fifty thousand an incredibly active city government and yet as Fernando was describing in Buenos Aires so many different layers go into the kind of response that that is needed

During a big crisis like this you have the national level government and of course the state many of you will have seen the the Governor on and then there’s the mayor but even more importantly are all of the other organizations nonprofits community-based organizations and the private sector

That make up this response and so I’ve been consistently reminded over my couple of weeks working around this food-ish of the importance of that so what am i doing right now I am not doing anything related to the you know technical health response I’m doing no case management no

Surge capacity for hospitals no mass fatality planning none of the things that many other cities and that Fernando described is going on in Argentina I’m not responsible for that I’m gonna talk very specifically about emergency food when New York like many other cities instituted strict and aggressive social distancing measures including what

Fernando referred to as lockdown we we knew that we needed to find ways to get food to our most vulnerable residents and there is this intersection between health phoner ability and food vulnerability whether your because your health Horrible’s because you’re a senior or because you have an underlying medical condition and your food

Vulnerable either because of persistent poverty that was there even before the crisis or because of new poverty and vulnerability because of the crisis you need to have food available either through delivery or by you know picking it up somewhere and those who are health formable for sure shouldn’t leave their

Homes and should stay at home and so we’ve been really thinking about what all of those aspects are and how to identify those at-risk groups and to meet their needs in the best possible ways and so maybe because this is a really about this session is really

About ramping up I just give you a few lessons that I’ve seen emerging and and and and and please take these somewhat with a grain of salt there there are two weeks into a to a crisis that could last months and so I hope Lauren you’ll have

Me back you know in three months and maybe my tune will have changed somewhat but I’ll tell you some of the sort of things that have been bubbling around in my head as it relates to this crisis but also to the things that we were trying to do

Building urban resilience so the first is you need to lean on the existing processes and organizations that have been providing this to begin with when we’re at 100 resilient cities and the GRC N and and resilient cities catalyst we have stressed how cities can build cohesive robust communities where

Neighbors check on neighbors that have strong community based organizations and we’ve seen in New York and I’m sure this is true in what as ours and many of your cities around the world you import just the importance of these organizations as we go through these are the organizations that can most easily help

And assist the vulnerable populations whether they’re stuck in their homes and need food delivered or have other issues like needing to get medicine or other services if you wait for a centralized city government to do that it’s very much much harder and so building on and supporting those local organizations and

Institutions it’s something that’s incredibly important and and this mayor in New York City Mayor DeBlasio in this administration did prioritize community-based organizations and nonprofits when it came in that it through its resilience strategy couple in New York but many other things after that and you can really see that

Beginning to pay dividends those organizations are stretched and they will need lots of support but for sure building on those processes and not trying to reinvent the wheel super important going forward the second thing I would say is I’d be interested to see if this is happening in other cities but

Expanding the portfolio and repurposing high capacity leaders from within city government is something that I’ve been very impressed here um so the mayor appointed Kathryn Garcia who has she’s had a number of different jobs both in this administration and the previous one as the foods are to her day job is the

Commissioner of Sanitation which actually has a lot of overlap with food because they’re running composting and food waste programs and so on but she is responsible for end to end soup to nuts if you’ll excuse the food pun the food looking at food issues throughout this

Crisis from food supply all the way to emergency feeding and ultimately as we get you know into recovery trying to work with the local restaurants and food producers and organizations to jumpstart those and we’ve seen it be incredibly effective food lived in lots of different places in New York City

Government before this and centralizing it under one really dynamic high capacity leader like Kathryn Garcia in this case has been really great the third lesson I would say is have a plan for surge and the way what you know and this did not exist when I was at New

York City Office of Emergency Management fifteen years ago but what they did was they had contracts in place with third-party vendors to bring in new leaders and workers like me through third-party contracts they had a plan for how a relatively small city agency could staff up at a time of crisis and

They’ve implemented that and other city agencies have have done similar things and so this plan to ramp up to a capacity that’s necessary for such an all-encompassing protracted kind of crisis like the pandemic I think has been really smart and it’s something that I wish was you know was in place

When I was there during 9/11 and and other so I think having that plan where how you get up just to the staffing level that’s necessary and then my last lesson or thought maybe is that and I said it before but that this is what resilience looks like that the the

Strong community based or you know we are going to break transmission one day soon as Fernando said we’re gonna need to switch back on but when we do we are going to wake up to communities that have been impacted by the by the pandemic will have death and disease of

Course and that will be incredibly tragic and will have economic damage from the shut down in the distancing and so this is when we are going to need the things that we’ve talked about I’m just looking at my friend Lauren here on the screen you know that we’ve been talking

About for the last six years it’s like it’s not just about infrastructure or or you know about government it’s about all of those things it’s about having those communities that are strong that will create places for people to go and feel safe and and places for them to get help

Because our horrible are going to be poorer and more vulnerable when we when we when we’re you know through the acute phase of this pandemic and so this is why we talk about resilience in a holistic way and I feel stronger than ever that that is the right approach so

With that I will say thank you and look forward to your questions thank you Michael I think the the lessons that you were just sharing are so practical for everyone in terms of contextualizing what it looks like when a system in a city is able to respond with resilience and going to the

Questions now building on those systems and also the idea of repurposing those high capacity leaders and cities are two really interesting themes that you brought out and in Fernando in your presentation when you talk about those three axes and repurposing people within the city to do the work really

Come up in the in the questions we’re seeing a couple of tactical questions related to those themes around how you really mobilize something like the life at home program how does that come about how does that happen and then related to the food security issue how are those populations mapped and

Targeted and what are the best ways to really initiate those kinds of responses in you know a data-driven and measurable way so I’ll open it to you Fernando I don’t know if you’d like to respond first and then we’ll go back to Michael you’re muted we can’t hear you yet now

We go I’ll go first with a question on the life at home group first the intuition behind that group when Osiris is a city with a high cultural a capacity and identity and because we’re in the pandemic and we are all at home that doesn’t mean that we

Had to shut down culture in the city that was a the intuition behind the the policy which was the the big question of how are we able to transform the provision of cultural services both the one provided by the government and under rich cultural life of the city in a way

That arrives to the homes of of the of the the people in the city without the physical facilities in place and the first thing that we did was to call the private and not-for-profit a sector cultural sectors in the city to come up with ideas then the government led the programming

Process and under been use to do that we have a TV channel of the city we have a specific radio of the city and then is the web and the idea behind that was that the the cultural machine of the city was not going to stop because the

City was physically locking down so that was a the intuition behind and and then him if you want they they supplied create it sound demand because we have everyday channels and men used to communicate the the programming of the day and and specific activities that are

Like a icons of each night for example the the functions of the of the colon theatre that is all run and led by the Minister of Culture on the city he has say a council from the private sector that assists him and once every today they come to the strategic meeting at

The city for questions for policy decisions for budgets some time to do things so I will say the main issue is that the day life at home group is that the same level of important pardon me of the a health strategy is part of the

Life of the people in the city while we are in the middle of this endemic I think it’s really it’s a really interesting one and it’s interesting for this reason is that we have a very good handle on where the vulnerable communities are before the pandemic we

Have good databases that serve as either you know identifiers are really as proxies for where the vulnerability is whether that’s through our you know Department for the aging or our Department of Social Services or human resource administration I mean we have good data on where people are vulnerable

Either because of age or other health reasons or because of income but my but what we’re thinking about now is what is the speed at which that’s going to change during this incident and I don’t know for those of you from other countries you may be aware that the in

The u.s. generally the last two unemployment filing periods set records massive record shattering numbers of new people seeking unemployment assistance and so in a particularly in a city as varied as New York you will see a lot of that vulnerability rise to the surface and so the question has been how do we

How do we account for that and how do we begin to understand how those various vulnerabilities are interacting and expanding and growing over the length of this crisis New York has a single front door into the city services a single call number call 3-1-1 and a single

Website and so that’s one way oh yeah an important but limited way of gathering that data and the other is to much more closely and in real time work with the agencies and the nonprofit organizations that service these communities on a day to day basis and understand how we think

That vulnerability is changing throughout the crisis so it’s a great question it’s something we’ve been talking about all the time but there are no you know I don’t have a particularly simple answer but rather that we’re working on it in a very integrated multi-agency and an organization kind of way

And Fernanda did you want to add to that as well I’m actually Patricia I wanted to jump to a very specific question that Patricia Katya Katya asked which is a very important one because he says it’s a challenge still for us the question is in terms of isolating older people any

Civil rights concern she acts and yes there are a lot of concerns and it’s still a question that we haven’t been able to fully answer the question is does the government has the right to to force all their people to to isolate and I’m probably not so the formula which we

We have arrived is that we are advising very strongly to other people to isolate in these different levels that I was mentioning and I’m probably the trickiest one is the one related to the vulnerable people that we have to invite to go someplace else but it’s not a

Compulsory if at the end of the day they don’t want the government is not going to force him but the coming that’s why the communication strategy is so important and under role of the media and influencers it’s a it’s an advice both to protect them and to protect the

Rest of the society reminder about the role of communications and influencers and these social reinforcing mechanisms not just these hard measures to help to keep these isolation measures to be more humane and more effective the question I want to pose next is related to how we

Know when we can start to initiate these switch on moments I think to use the win Osiris phrasing and this is a question that’s gotten a lot of attention here in the chat and so specifically how do we know when it’s the right time to start to initiate these measures what are

Those public health measures that we’re using to determine how and when it’s safe to open up certain sectors and prepare for those switch-on moments in the case of an Osiris in our strategy we are ambition in that we will be able to start to switch on the day that we are

We have certainty that our health system is going to have enough capacity to for the cases that is going to receive at this moment we are uncertain under a on that capacity because we we still have an enter the worst face of a pandemic and we are shutting down and we are

Locked on lockdown because we are buying time to prepare once the the the worse a scenario starts we will have real measures of the capacity of our health system to deal with the with the dynamics of the pandemic at some moment we will be able to have some certainty

That will be the time when combining that kind of enough capacity to deal with the isolation of the most vulnerable people with the capacity to test and then to isolate those and the surrounding people to those with with the virus then will be the time to start thinking about new protocols to slowly

And progressively come back to the new normal life okay maybe I answered a slightly also a with a different focus which is I think you know public health people will tell us when when that’s the right time but I think we should think about what do we

Do when that happens because that time will come and we will have an opportunity to rebuild our lives and communities and societies in ways that are more just and equitable sustainable and ultimately more resilient and that’s going to take some doing there’s a will be an incredible opportunity there but

One of the things we’ve seen looking at communities that have been impacted by disasters all over the world from Hurricane Katrina in New Orleans Christchurch earthquakes to the Puerto Rico hurricane and so on you have this amazing opportunity after a disaster to do something transformational and yet

It’s always the hardest time to do that because you just want to get back to normalcy get back to the way things were and so one of the things that this group this community could really begin to think about is how do we use this opportunity when that happens to make

Ourselves into a better more livable place and that’s that’s that’s how I begin to think about that question thanks Michael I think that’s a really great way to start to move towards our wrap-up and for this part I am gonna say that I’ll ask both of you this question

On the record this is the beginning and there is a massive conversation that needs to continue to happen between practitioners between cities about how we manage through this and get your resilience I have seen a number of questions and comments asking that we bring both of you back in the series of

Webinars to continue to talk about switching on to continue to talk about building resilience and so I will say on the record that let’s do that I hope you can both also commit – join us again and I would I would also say that in the context of all this it

Was not an accident to bring cities of New York and Wayne Osiris together on a call you know when you talk about the metro areas when you talk about being cultural icons I think we are going to move towards a new normal and there will be these opportunities to build better

What it means to be part of a city and associate with that city is actually now becoming global if you think of people wearing I love New York t-shirts and hats all around the world or tuning in – that’s real cologne from their living room in Singapore I think

There’s a tremendous opportunity to show how we support cities and how they continue to be the places that we want to meet and we want to convene in in the best way as possible so I think this has been a tremendously rich conversation we will be making the presentation from

Fernando notes from the session and the recordings available we’re also convene again next week I want to remind everyone this is a weekly speaker series we lost you Lauren it’s just you and me Michael hi Nene we can hear you Barger yeah I think Singapore everybody in Singapore is on anyway let

Me let me jump in and say really thank you very much both of you and to everybody who’s participating and we look forward to you know having you both again after all this all of this is done and hopefully in better will be much and thank you everybody and we hope to will

And we look forward to seeing you all next week so thank you very much thank you thank you Barger the World Bank in the GRC and a nice the team Fernando nice to see you Michael and thank you to all the participants

ID: 4fp11YS7HsM
Time: 1586811666
Date: 2020-04-14 01:31:06
Duration: 01:01:26

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