Title:تحرک ارشد

۱۷-۰۸-۲۰۱۲ ارائه دهندگان: الن اوتینگر، ریچارد وینر، جان کایمن، و اولین راث این وب‌کست فقط برای مشاهده در دسترس است، برای اعتبارات AICP CM قابل استفاده نیست. از آنجایی که جمعیت سالخورده کشور همچنان در حال رشد است، جوامع با طیف وسیعی از مسائل برنامه ریزی برای پاسخگویی به نیازهای رو به گسترش و متنوع سالمندان دست و پنجه نرم می کنند. در مطالعه پس از مطالعه، حمل و نقل در میان نگرانی های سالمندان، مراقبان آنها و مؤسساتی که از آنها حمایت می کنند، رتبه اول را دارد. این پخش اینترنتی چندین روند را که در آژانس‌های ترانزیت و ترانزیت و همچنین آژانس‌های دولتی که بر نیازهای ارشد تمرکز می‌کنند، مورد بررسی قرار می‌دهد. مطالعات موردی از جوامع روستایی، حومه‌ای و شهری، از جمله یکی از اولین NORC‌های حومه شهری (جامعه بازنشستگی طبیعی) در کشور ارائه خواهد شد.

قسمتي از متن فيلم: Hi my name is Benjamin Lee and I just want to welcome everyone it is now 1 p.m. so we’ll begin our presentation shortly today on august seventeenth we’ll have our presentation on senior mobility for help during today’s webcast please feel free to type your questions in the chat box found in the webinar

Tool bar to the right of your screen or call one eight hundred to 63 63 174 content questions please feel free to type those in the question box and will be able to answer those at the end of the presentation during the question-and-answer session we’ll have two different parts today so we’ll have

To question and answer sessions for 15 minutes each here is a list of the sponsoring chapters divisions and universities I would like to thank all the participating chapters divisions and universities for making these webcasts possible these are the list of upcoming webcasts to register for these upcoming webcasts please visit www.youtube.com

And register for your webcast of choice we are now offering distance education webcast to help you get your ethics or la credits before the end of the year these webcasts are available to view at www.cash APA org slash webcast stash archive to log your distance education cm credits go to www.engvid.com of your

Choice follow us on Twitter like us on Facebook to log your cm credits for attending today’s webcast please go to www planning org slash cm select today’s date august seventeenth and then select today’s webcast senior mobility this webcast is available for 1.5 cm credit we are recording today’s webcast and

You’ll be available along with a six slide per page PDF file of the presentation at www Utah AP org slash webcast / l dash archive at this time I would like to introduce Richard whiner who will be introducing our speakers for today you good afternoon whip bin I could not hear

Your voice can you hear mine now yeah I can you should i take it over now yeah okay good morning everyone and for those who are on the East Coast good afternoon to you my name is Richard whiner and we’re going to be talking today about senior mobility which is a critical

Issue that has been receiving a lot more attention in the last decade and I will first start by introducing the different members of the panel and for some reason I’m not able to advance the slide in do you have a suggestion okay so I’ll start by introducing myself

My name is Richard wine I’m with Nelson Nygaard were a transportation planning firm based in San Francisco with seven offices throughout the United States I’ve been in transportation planning for about 28 years primarily focusing on senior mobility issues and neck disability for people with disabilities

And at the end of the public and private sector for that whole period Ellen ettinger is with our new york office she’s with North my god she specializes in designing and planning public transportation services for special populations much of her current work involves human service transportation planning coordinating taxi programs and

Tenon transit policies to accommodate communities specific needs she’ll be focusing towards the end of this presentation on pedestrian and analyses and safety assessments then after that we’ll have supervisor Jon Kaiman from the town of north hempstead supervisor came in is the town north hempstead he’ll talk about the town but it’s east

Of Queens in New York City in on Long Island he’s been the supervisor since 2004 and initiated project independence which is the cutting edge Aging in Place initiative in the town he also spearheaded bold environmental initiatives such as a major recycling program purchase of hybrid and electric town vehicles and instituted 311 which

Is the chance constituent response system they receive almost 200,000 calls a year Evelyn it has retired as the first Commission of the town of north hempstead department of services for the aging she retired in February of this year she spent 40 years in government and not-for-profit organizations primarily focused on family and senior

Services she’s received many honors and including when she retired she was named women of the year in new york state governments so let me just give you an overview of today’s presentation of this all set the stage with some slides on statistics just identifying what the issues are

That we’re going to be addressing and the senior travel pattern then I’ll talk for about 10 or 15 minutes about transportation solutions that have been developed throughout the country to address senior mobility and then I’ll turn it over to supervisor came in to talk more specifically about the case

Study in north hempstead where they’ve led some cutting-edge strategy specifically to address the senior population that should take about 30 to 40 minutes and then we’ll have a 15 minute session for questions and discussion and then as I think was mentioned before and then we’ll be talking about the different safety

Improvements so first I’ll set the stage with some statistics I think it’s no surprise to anyone on this score that the senior population is growing dramatically what’s of particular concern to us as transportation planners is the fact that the highest growth is in the 85 + cohort because those are

Often the most difficult mobility needs to address the cost of providing transportation to seniors is estimated to be over four billion dollars here and that’s a conservative estimate by 2030 it will go at will exceed seven billion demand for public transportation as you can see in the graph is particularly

High for the most expensive options that is the dialer ride which is door to door type service nada para transit those are the ones where the most trips are taken by seniors and they’re also most expensive to provide in this slide you can see where the senior population

Growth is happening as of two thousand there were only four states where the proportion of the population in those states exceed is fifteen percent Iowa Pennsylvania West Virginia and Florida and interesting you can see the three states where it was actually below ten percent which was in Alaska Utah and

Georgia look how dramatically changes by 2025 which is not just 13 years away the majority of states in the country well exceeds twenty percent of their population being seniors we wanted to have these right up front because i think it’s not a very compelling story about how this issue is going to become

Much more important with each passing year here you can see the older population by different cohorts because the solutions that we come up with for those in the 60-plus cohort are going to be very different to those in the 85 + as you’d expect that the largest

Proportion of those over 60 but you should note the line at the bottom of 85 + which until the 1980s 1990s registers as a blip on this graph and yet in the next decades Rises pretty dramatically so more than one in five Americans over 65 does not drive or does not have

Access to a car that’s very significant given the most splits of the general population which is heavily car dependence and research suggests that 75 year old today is likely to exceed their driving capacity by six to ten years that range is basically due to gender differences women are likely to be

Because women live longer and tend to self limit earlier than men the average woman of a 75 year old woman is like to have ten years in which she will no longer be able to drive so this is very significant given the trend in the 60s

And 70s or people moving to the suburbs which are very auto defendant without thinking about what they were going to do when they could no longer drive so a multi-faceted multi-modal approach is needed to meet these mobility needs seniors as expected partly because they’re less likely to work take three

Point four trips per day compared to 4.1 for all ages and there’s a big difference among seniors between those who drive and don’t drive so non drivers make fifty percent fewer shopping trips sixty-five percent pure social trips and but the medical trips are more essential so the doc is the difference is only

About fifteen percent nevertheless those are very significant for those who live in also dependent areas over half stay at home due to the lack of transportation options this is an interesting graph and we always have to remind ourselves as transit planners that the vast majority of seniors still

Get around either by driving or by being driven almost eighty percent so we have to come up with strategies that also address those who drive interestingly the second-highest mode is walking at nine percent then includes para transit and other specialized transit even though bus and rail is only one two

Cents in the reality is that actually off the total transit ridership in the country about one in ten are seniors and people with disabilities so that’s a significant number the hawk community is responding to these trends through variety of means and we’re going to focus more on the first one which is

Coming up with new mobility related services and programs firstly those that increase access to transit and also coming up with creative ones that had not been tried twenty years ago that try and span the gap between paratransit and fixed routes secondly through community y planning for aging friendly

Communities and I know that probably the majority of people on this webinar are not transportation people that are planners and to us really the second bullet is most critical and far-reaching in terms of meeting senior mobility needs because land-use patterns have a major impact the trying kind of transportation

Solutions we can offer but it’s also in some ways most difficult for us to accomplish and the third bullet is increased coordination the buzzword in our field now is mobility management and transportation coordination tickly with human service transportation providers who actually provide a significant proportion of the total transportation

To this population now heading to some of the solutions one is prolonged or extended safe driving the next will be improving access to transit some of the mobility options innovative ideas that have been tried throughout the u.s. community-wide planning and then I’ll close my part with a spotlight on the

Model that come out of Riverside California and has been replicated in other community we originally had the slide further down but I assailant to put it up front because it revealed our transit bias to put car somewhere in the middle if in fact the vast majority of

Seniors are aligned on cars we need to recognize this and talk about some of things that are being done to extend senior driving and probably many people on this call know about AR piece programs to enable people to pass the driver’s test etc when they reach retirement age however the one I’d like

To focus on is the American psyche on Aging model which is a very innovative model the drive world toolkit and it really takes a holistic approach including having nutrition looking at what people eat and health issues and making adjustments to the car to make it easier for people to drive so the goal

Is lengthened and safe driving but a critical piece of this program is also enabling seniors to recognize when it’s time for them to give up the keys and how to go about finding resources in their communities or people who may not have used the bus in 40 years there

May not know where to start to try and find out what other resources are available in the community so here are some of the trends in senior mobility and trying their transit agencies in particular tried to address the need one is since many seniors can ride the bus

But can’t get to the bus stop many transit agencies around the country and also nonprofits have developed feeder services this could be fixed route readers it could be paratransit or diorite feeders connecting seniors with transit services access in Pittsburgh is known in my field for being extremely innovative and coming up with different

Models for addressing the access to transit then we mentioned one of their services over here elder Express which is neighborhood-based and connects people to fix route once they’ve paid their two dollars on the elder Express they get to ride for free on the fixed route service that the many other

Examples Routt County also has been quite innovative for many years in developing different neighborhood and city based programs that feed into the mainline transit and the main goal over here is to eliminate the need to walk long distances then community buses this is sort of an all inclusive term other

Terms that I used our server through point deviation route deviation but essentially what we’re talking about is designing a service and this example over here is of fixed routes and fixed schedule but what makes us different to regular transit truth is that has been designed with seniors in mind so the

Goal is to minimize the walking distance to the stop as opposed to minimizing the right time hitting from point A to point B in the shortest time over here it’s to enable seniors to get onto a bus more easily sometimes I pulled up in front of the lobby of a medical center or

Assisted living and this also enables seniors to ride more spontaneously than paratransit allows and it’s often available to the general public because it can take long on the Securities route since we primarily seniors to take these services right connection is a major nonprofits in Portland and they have developed a

Variety of services including community shuffle in King City then project action about three or four years ago developed a toolkit for bus stop accessibility and safety and this is a very practical tool that can be used by agencies often Public Works is responsible for this to assess the accessibility and

User-friendliness of their bus stops and the includes checklists and a variety of different resources so anyone who wants to do and an accessibility audit if you will have bus stops in your area or in a specific location this is a good resource travel training again firstly there’s a certification program for

Travel trainers but many transit agencies throughout the US and Canada have developed travel training programs and these range from very labor-intensive trainings for wheelchair users on an individual basis too much less labor-intensive or groups of seniors can be large groups really to orient them often seniors who haven’t

Ridden a bus in 40 years feel intimidated by how to use the fair vending machine how to read a schedule etc but more of an orientation and there’s a lot of goods curricula that have been developed to do this here’s some more examples of senior focused

Design Silver Star Inn in Las Vegas in the Las Vegas area these are neighborhood-based loop services just two days a week and they do connect to the fixed route service and people plan their trips downtown around the schedule some of them also demand responsive and a way for the agency to address the

Needs of people with disabilities without necessarily providing a DA paratransit service however the limitation of two days a week makes it somewhat restrictive so they would have to provide pirate fans on the other day another example of a nonprofit that does this in San Diego Jewish Senior Services Council operates

A complementary volunteer driver and shuttle program and basically uses hundreds at least hundreds of volunteers in a variety of roles whether driving their own car or a van or as an escort on the vehicles itn was developed in the last more than decade actually 10-15 years out of Portland Maine but now is

Nationally known the independent transportation network and they provide door-to-door service and there’s some very creative approaches to the provision of the service the driver can lock the mileage these when they can no longer drive so that they all benefit from the earlier driving year and they

Can trade in their cars to get credit and they’ve also set up system whereby family members in contribute on behalf of parents and then there’s a small niche for seniors who can afford it or for families who want to pay for premium services is an example in San Francisco

Area called silver ride which is very with learner’s high touch type service door through door so the driver is often highly trained in gerontology will actually go in can advocate for the person go into an appointment and they get paid by dr the last I heard it was

About sixty dollars an hour which sounds steep but for the children of other adults it may be worth their while rather than having to take time off work to accompany their parents and in interest of time I lose a little bit quicker through the last few slides of my section community-wide planning in

Fairfax county in virginia and and the primary folks that we hear is a variety of departments involved they came up with 60 actions and initiatives to address senior population and that go beyond simply providing transportation services that really senior-friendly planning and incorporating those in development guidelines similarly in union city in in

The Bay Area also very inclusive with variety of departments at the city level involved in developing aging friendly program transportation being one of them and obviously this is the best way to go to have an integrated approach rather than transportation off on the side trying to deal with these issues because

As I mentioned before so much is dependent on the land use patterns so the last example that I’ll give is trip which stands for transportation reimbursement and information program and we included it here because it’s a very innovative program and it’s addressed to seniors who live in areas without public transportation who live

Alone we have disabilities and you are low-income their goal is not to duplicate services that are already out there seniors were asked in focus groups and such what they wanted out of a senior transportation program and in many ways they wanted what they couldn’t get with paratransit or with transit one

Was the ride in a personal vehicle the other is for it to be free to be available 24-7 they wouldn’t have to schedule in advance and they wouldn’t have to transfer so this is a very tall order and they develop this program I’ve least two decades ago in Riverside

County it’s a very simple model the rider recruits the drivers and they scheduled a trip with the driver and after the trips taken place they’ll send in forms to the sponsor which in this case is a nonprofit organization and they receive reimbursement which they have been passed on to the driver this razor

Of questions which may come up in the Q&A session session but for now just mention this dev actually provided in their time 1.3 million free escorted rides which is incredibly successful and a cost less than six dollars for truck primarily the cost of gas and some administrative overhead when you think

About the fact that paratransit often cost thirty-five dollars a trip depending on where you are can go up to fifty dollars a trip this is a very successful program in communities where it makes sense and just in the last couple of years more than 20 communities that have apparently adopted this model

And as a non-profit they’re very happy to share their resources as well for those that want to replicate it I’m not going to hand this over to supervisor caiman who’s going to talk about the case study of north hempstead John thank you and welcome everybody I’m John came

In the north hempstead town supervisor north hempstead is on the North Shore of Long Island it’s about as a population of about 230,000 people we have new york city to the west of us we are adjacent to queens and then on the east we have another town called oyster bay and north

Is the Long Island Sound we have a lot of communities within our community is a town that is comprised of 31 villages and we have actually actually 13 school districts there’s a lot going on it’s fairly dense for down its 54 square miles and but again highly populated and

Neighboring obviously New York City we have a large senior population many of which can drive and have access to the place they need to go and of course many still work as you could see by this slide we have twenty-two percent of our population is 50 years or older in 2004

And we go to the next five in 2004 we started we applied for a grant for a naturally occurring retirement community grant the north cramp and it was a great idea except that when you’re in the suburbs one of the things I quickly realize and the team we put

Together realize that the north which usually involves census tracks where forty percent of the people living in that census tract or sixty years or older those sense of shacks in the city or an urban environment might be a building in the suburbs it could be a

Good chunk of a community and in the suburbs people get around by driving or things with lots of wheels on so we realized that we needed to come up with a different idea about how to move forward helping our senior population age in place living their homes longer

And be independent so we came up with the idea of project independence helping our seniors age in place and we quickly figured out that one of the most important things that we need to do is figure out how to help with transportation the number one needs that

Our senior population has in the suburbs and I suppose other places as well is transportation and one would think with a population and density in a place like North Hempstead that we would have mass transit people’s fingertips and while there is mass transit and there’s even a bolide and other mechanisms for people

To get around in a suburb like ours it simply doesn’t really work for the way our community is built out the mass transit ends halfway through queens if you’re familiar with New York City near city has incredible mass transit once you get into the eastern part of queens

It really breaks off the subways are no longer there and then you rely on the buses by the time you get out to the suburbs and national county in Suffolk County mass transit bilities it’s fairly weak although there is a mass transit system the camera don’t have said hire

Nelson Nygaard to help us and analyze our transportation issues notice in our senior programs in relation to transportation and they did a telephone survey and focus groups interviews and what they found was that there were very limited fixed route bus services within our town that many destinations were not

Accessible by bus or other services and that in the evenings and weekend there were even fewer ways to get on our town and that limited people’s ability to drive or to get places and if you can’t drive you were become homebound or simply unable to participate in things that were

Important to you so it’s important to note that in our town we actually have a bus system even though it’s on a mass transit system and our bus system like many suburban communities I think it’s focused on transporting seniors and we would have a bus that would take

Fiercest in your programs will have a fun day Monday at our beach at one of our beaches where we have hundreds of seniors gathering our buses will take them there we have senior centers and senior programming and our buses do that as well we actually had a program that

Would take seniors to local pharmacies or supermarkets and people would get on the bus and would have his bus with 58 seats on it and and four or five seniors would be on the bus and that’s supposed to be driving through communities and making a lot of noise and spewing all

Sorts of stuff and we really came to the conclusion that it wasn’t a great way to go and over the years we realize that only about 200 people were using this system and it was costing a lot of money and the whole system cost a million

Dollars a year but we thought we could be more efficient we made the observation that it would be cheaper for us to hire a taxi to take a senior to the destination than to use our bus system and so we came up the idea in project independence to come up with a

Pilot transportation program and the old theory was fairly simple we figured out that if we go to the cab’s that during the hard economic times we’re sitting there not being used if we went to them and said what if we pay you by the hour and during those hours that you’re not

Used you’ll make some money from us and then you could take our seniors shopping and it’s we could take this bus system that we’re using and downgrade it where we took for the bus drivers and we we put them into the highway department so we to fill vacancies there and we got a

Couple of buses off the road we’d have to maintain them anymore we figured we would say sixty thousand dollar salary and then you have tensions another post that you’re saving so that’s about 80 thousand dollar savings per person we ended up saving upwards of three to four hundred thousand dollars a year by

Taking for drivers out of commission and taking a couple buses out of commission and then we could reinvest anat actually program you’ll see a little later the statute programs and of course us a little over a hundred thousand dollars so at the end of the day we ended up creating a program that

Enables enabled us to partner with the private sector but the private sector to work when they needed to be working gay people personal service by using taxi cabs to get from one place to another and actually saved several hundred thousand dollars a year so this is a great public private partnership so what

We did is we contracted with to taxi companies and we notified our standards through various community centers and senior centers if you call our 311 system and that’s an important part of this whole I’ll mention that again in a moment but if you pull up 311 system on

Certain days we will get you to your shopping business and we’ll cover the cost of it was going to be a free program because we’re actually saving money on so tuesdays at eleven o’clock with the community called great neck and and wednesdays would be Westbury and thursday the port washington and so we

Had different parts of our town of people were able to simply call up get the care that come to the house take him shopping and they would come back and we have some interesting experiences with it we had one group really didn’t like the program and we were talking to them

Why do you like the program where we found out that the shopping center that they went to wasn’t the same one of the years ago do when the new one didn’t have benches outside where they can sit and talk while they were hanging out on the done shopping and so we could either

Cancel the program or put benches at the supermarket so we ought to putting benches at the supermarket and now they love the program too and of course the store load the program because they’re getting people to come to their a supermarket and shop in 2000’s just 2009

When we started this program we had oh we have over 25,000 trips so we went from a couple hundred of people using this during the course of the year over and over again but it was still a couple hundred people to 25,000 trips since 2009 with a few years old and it’s still

Growing so those the supermarket program was a great program and but it was practiced the whole idea of a supermarket program was practiced we thought and we know and as many of you do know that the number one transportation need is medical transportation that’s what these really

Need to get around and if they don’t have the okay to access there’s health implications there’s 40 applies implications and there’s emotional issues and it really is an important thing to be able to help our senior population get to whether need to get to especially in relation to medical

Transportation so after we realize that our supermarket transportation program work we said let’s figure out how to do this with medical transportation and the first thing we figured out is we can’t do it for free we cannot cover the cost of it simply because government well we can help facilitate resolution we can’t

Solve every problem we certainly can’t pay for it this would be way too expensive but we partnered with our taxi companies and more taxi companies were now engaged with us because they were hearing about it they wanted to be involved and we said we’ll well we’ll

Come up with a plan where we can’t quite pay you full price that’s not fair you’re going to be getting access to all our see years and we have tens of thousands of seniors in our community and so how can we work something out with the taxi companies so they get the

Business and we get the access to their professional service that we came up with the system where they would charge us past the Medicaid rape or so they Chartist Medicaid rate actually they would actually try to they were told us the Medicaid rape and then we would come

Up with the other half of the cost so when I spoke earlier we said how we’re saving several hundred thousand dollars it’s costing us a hundred thousand dollars that money than we were paying was covering half the post Medicaid rate so we have a candidate they might charge

Somebody twenty-six dollars to get to where they need to go to the doctor’s office the medic a great might be twenty dollars or eighteen dollars say eighteen dollars we would pay nine dollars and someone is getting a nine dollar taxi drive for twice at $26 taxi ride for

Nine dollars and they’re willing to do that they give a temp and they have the personal service and they have confidence that getting to a place in a professional manner and it really were as you can see in the slide we have 37 thousand trips because 2010 and so we’re

You know two and a half years into this I believe this is about 3,000 people somewhere between 3,000 3,500 people using the system over and over again but up from 200 people and with all the financial savings it really is an important program in our and as I’ve indicated it’s at the

Program costs us 140 thousand dollars a year we’ve applied for grants we’ve received a number of them and so that actually offsets are costs as well it says here that nearly seventy percent of all our calls for 311 for project independence is through this for the taxi service not a product independent

The town of north hempstead is more than just taxi wise what we did is we created this program we help people age in place by providing them with visiting nurses visiting social workers access to and email services access to educational programs physical fitness programs and as we can see here transportation

Program so this project independence of the program that we develop that helps seniors age in place and we’ve received hundreds of thousand dollars worth of grants the next slide will show that we received an FTA new freedom grant that we applied for 2010 we received it less

This year actually is for over eight hundred thousand dollars and that helps us with mobility management almost half a million dollars toward that 300 and then the level over 300,000 dollars from a local match and it actually enabled us to buy a couple taxi cabs where we use

The grant abide and the we give it to a local taxi company so that they have these camps that are wheelchair accessible we don’t pay anything the cab company pays with the twenty percent matched the brand pays for the rest of it and we now have more care companies

With the appropriate vehicles to get our seniors from one place to another and so I didn’t want to just touch upon yeah one of the things that was a lesson learned and we have a slider of course as lessons learned but the I guess I’ll

Get to it at the end there but this page but the first thing of course is that we if you need to be able to have real analysis when you when you want to put together a program you need to understand what your numbers are we partnered with the local university we

Hired obviously Nelson my guard we brought in folks that could give us information communicate with our seniors give us independent information so that we can make appropriate decisions we also did a lot of brainstorming with project independence one of the things we did is create local of local

Advisory groups with that included local business leaders spiritual leaders political leaders governmental leaders seniors and we put them at the table brainstorm how do we have we figure out what problems need to be solved how do we fill the gaps where services fail or don’t exist how do we use our own

Resources in a way that makes sense to the seniors so that they buy into the programs that we’re investing in of course we see grant funding and here in North Hempstead we started with smaller parts of our larger community we actually started with two census tracts

Which was a few thousand people we then went into a larger community we ended up breaking our community of 20 to 30,000 people into seven or eight distinct regions and created a project independence program with its separate advisory group in each area and we used a local Senior Center as home base and

Brought our nurses and our social worker there and really develop this community by community one of the keys were success though was 311 one of the things we did years ago would start a suburban 311 system and 311 is simply a hot line but connected to a computer system that

Allows us to log in and and document every call that comes in we can then it made where the coal which department needs to go to if you’re senior it would go to the Department of services for the aging which is which one product independence the people from from

Project independence then log in that they receive the call at all those were the system so we know when the person called when we responded who responded how we responded when we finalized their there the issue that they raised with us and we could follow that through throughout this person’s life because as

This person stayed in touch with project independence till they’re all their goals will be logged in we develop privacy mechanisms so that we protect people’s privacy but we can have document how many people call our system just like with the document how many people use our our our taxi program how

Many people call about bottles how many people call about doctors whenever people need the 311 system is a mechanism for gaining access to town hall and the cult acres actually have screens in front of them that advise them which questions to ask if you’re calling about rest

The person’s going to identify the exact questions that they need to ask login the information and do whatever research at the same time on a computer that’s also at their desk a second computer so it’s a great program and it’s when we marry the idea of 311 with project

Components we created this great great combination that allowed us to have the success we think with the with the transportation program because we’re not simply relying on people calling the can accompany it’s possibly yeah you know what call the port washington cab company they’ll they’ll help you out

It’s call us we log in the fact that you called you want to be poor you want to ride from somewhere to there we then pass watch the cab company they then have to log in their trip and it helps us make sure that we’re keeping accurate

Records we could we can study our successes and failures although we don’t have to make that it and we can learn from our experience and get better with time and then when we do bring in our consultants we can share the information with them and they can take the things

That they learn from us and share with other folks and we could learn from other folks as well and apply them to our community and all the better for it so that’s the gist of my presentation I hope a couple so now we’ll have questions and answer session and first

Question is from Sharon instead of more government spending what about private automobile improvements for example navigation aids speed control collision avoidance and lane maintenance well I think the previous screams had something that said driving well and you’re you’re teaching seniors how to drive better as they get older

And that certainly seems to be something that is important to do and with new technology you can improve people’s ability to drive longer what we’re addressing is when people feel they are not comfortable or able driving how do we service there and you know putting them in a car with all sorts of

Additional technology might help some but it won’t hell at all so there’s no single solution what we’ve tried to do is come up with a public-private partnership and as I’ve indicated this this program that we develop and product independence actually saves the town hundreds of thousands of dollars a year

And it helps us provide service to thousands of more people than we used to for the same type of service transported from one place to another okay second question is from John those are North Hempstead taxi service providing soup exclusive or shared rides for the transport for the supermarket I know

They would it’s a shared ride so they’ll commit two or three or four people in each camp so they’ll pick some people up a lot of times we find that people when they’re going to the supermarket want to be with other folks the medical transportation tends to be more individual based because they’re

Obviously going to a doctor for an appointment there are some occasions where people will schedule appointment together but the most part of the medical transportation is individually based initiative the taxi driver will leave somebody there come back an hour they might make another trip in between

So they can max maximize their at their driving time okay this question is from Jay how how would this work if there were no grants available see it definitely helps to have that seed money and that’s how we started what we did in terms of the transportation program was look for

Savings internally and we found that by transferring personnel so we took a bus driver who was driving a bus and we replaced them with it which we replace a truck driver that retired and we did that several times over and that’s how we receive some of our say at some of

Our savings we actually even within our department of services for the aged and we took some people from what was called what is called a community services department and they deal with events and so since the senior events were now being focused on their project independence we moved some of them

Around and so we did a lot of moving and with our 311 system we were able to better manage our resources so the idea was to not necessarily spend more money but to spend the same amount of money or even less money and focus our energies in more concentrated fashion with

Programs at work so that’s really how we achieve it hi folks this is Evelyn rock and one of the things we’ve learned from my melted my god study with that our seniors were willing to pay for transportation just not as much as many of the local taxi companies were

Charging and so given the economy if you sit around the table with the taxi company then figure out a cost structure with them you find that many of your seniors are willing to pay something they’re not expecting a free ride and that might be an option ok this is from

Victoria how does the times program deal with liability issues the taxi companies we have a contract with the taxi companies and so the taxi company takes to the responsibilities in regard to liability we also issue licenses to be a taxi company our town and so through our clerks office anyone

Who operates one of these companies they have to go through screening processes in order to get a taxi license in our town so we do background checks criminal background checks and other background checks and so through those the screening process we make sure that they meet a certain standard and through the

Contract that we have with the taxi company we require the liability to be covered by name us as a third-party beneficiary so we have no responsible this is from Robert do any of these services carry people with disabilities yes quite often and one of the things

There is what’s called an able ride and there’s some other programs in our in our county that are meant to transfer tres transport people with certain disabilities the product that the program is limited and so a lot of people don’t want to use it so they call

Us one of the reasons we we actively pursue these this camp program we actually applier the camps of the grant where we get these large really bad and painted like taxicabs less so they and they can accommodate people who who can’t get out of their wheelchair so that’s we’re getting better at hemming

That but the benefit of having a taxi driver pick somebody up is that they are aware of the people’s needs we actually advise them of what to expect and they can help people get in and out of the car and they’re prepared to deal with a disability and we bring the caregiver as

Well sometimes there’s a person who is an assistant if someone has whatever disability that it is that limits their ability to travel will drive the caregiver as well approximately half of our users have some sort of disability and Ben this is Richard i just wanted to respond to that question in case the

Question was also asking about some of the other programs that i mentioned in my part of the presentation yes with all of these programs that i mentioned there is some a subset of the population that includes people with disabilities and in fact the impetus for starting many of them was

For agencies that were finding providing paratransit to service areas that were unproductive ordering service hours that were unproductive was extremely costly for them so they came up with alternative programs that could serve both seniors and people with disabilities and they wouldn’t have to put a fixed route service with the

Paratransit obligation to that area and so that’s how they address their ad a requirement at the same time as the emphasis senior populations in those area okay ah this is from Alison are the taxes adao accessible if not how do you get around a DEA regulations some of

Them are but be because if the cab company meets whatever standard they’re required to so it’s this with a public-private partnership I think helps the taxicab my understanding a DA requirements are each calf doesn’t necessarily have to be one hundred percent accessible but each camp company

Has to be able to transport people with all needs so the individual cab that they send might not be appropriate for them I extend a different one it might limit the availability of it depending what the knee which is why we’re helping get grants to help our companies be

Better equipped to service service people so we’re we’re getting around a DA if the cab companies or meeting the needs themselves this is from James what kind of coordination did you do with the villages and neighboring municipalities question in terms of the neighboring municipalities one of the you know one

Of the things we came into we realized pretty quickly was we take me with the doctors offices every doctor’s office is not in our town many people go into New York City for doctors many people go you’ll go into other communities that we have a hospital system north shore-lij

Which has a building one of the hospitals are right on the border with the hospital building is a quaint and parking lot at most departments and queens and a portion of the parking lot and the entranceway is in our town and so instead of dropping the people off at

The edge of the parking lot making a multiple choice and lots of it to the front door we we opted to amend our program and drive them into New York City and and right to the front door and so we’ve amended our program to allow us to go to some concentrations areas

Outside of town with our concentrations of doctors so south of our town border we’ll go about 10 minutes into a community called Gorn city and we’ll take people there we take people as I said a little bit of acquaintance but we don’t take people anywhere and we really

Do limited to to do that that this distance we have met in fact just this last week with the two neighboring towns to see if they might be interested in working with us to come up with a similar program so that we might be able to cross borders a little bit more than

We do now and work together so that’s part of a future negotiation that hopefully will bear some fruit and how do you pay for or fund a 311 system that the 311 system is was originally funded through a federal grant we got a five hundred thousand dollar grant it

Was actually a cop’s grant which is I guess most a lot of communities are eligible for although they don’t do earmarks anymore i don’t know if that still available but there are other mechanism to get it and with that we did the assessment and then put some resources in ourselves we actually went

From this chaotic system where you called any department and you called me if you wanted a pothole and i’ll put it on a sticky and maybe I remember to fix it maybe I’d in we now get 180,000 calls a year into our 311 system one of them going to the appropriate department

Logged in as I’ve indicated earlier so it started out with with grant we’ve actually got an additional grants we’re trying to work with some of our villages and our special districts and schools to utilize the system through us one of our neighboring community is actually asked

If we can include them but it really did start through a grant and just the previous question has about villages also and we are we do when we include in our regional areas of product independence when we have those those advisory board meetings we include the local villages that are within that

Region so we invite the mayor and the trustees and their their folks who handle senior programs and such things so so we’ve attached the program just ignores the village borders because we go in and out but we do work with them at the best we can this is a combination

Of several questions um how do you monitor the safety courtesy of drivers customer friendliness and have you surveyed the level of user satisfaction the first part of the question again because we license fees cab companies people are very comfortable calling us and letting us know if they didn’t have

A pleasant experience and they what they do by the way they call 311 and that goes to a particular place and logs in and and the manager in charge of that department will get that call as well chief of staff and other appropriate departments so that the information is shared immediately

The product product independent advisory groups also look through this information to make sure that where there’s there’s no individual driver that’s that’s getting complaints and we do have surveys that we’ve done again at recruit Nelson my guard but through Hofstra University which is a local university they do in and out they’ve

Done an analysis with a members were staggering and I think we had 90 something percent satisfaction with the service very few people found it inconvenient or and every once in while I suppose the taxi driver might take a little longer late but very infrequently and it’s in a taxi drivers and taxi

Companies interest to make sure the customers satisfied because not only is this good for them in terms of this particular service but seniors have children and friends and neighbors who use taxi companies and if they talk about this program which they inevitably do they’ll tell people what a great

Actually company this is and how great they are and so the tax companies are getting free advertising and free access to new customers so it’s working in that way as well to give you an example when the program first started we did get more what we could call complaint calls

Than we do now because we were shaking down and one of the frequent complaints that we got with the taxi company is sending a van instead of a cab and we can’t easily get in and out of the van we told the taxi company no more vans

And that was wonderful feedback from 311 a taxi company immediately started sending cars and problem solved so we do get excellent feedback and we are able to respond because of the 311 system disk from ed working with a private sector to control costs is a good idea as hempstead consider negotiating our

Payments from shopping centers who spent more than certain amount of money the idea of receiving a reimbursement for parking fees is common and might be applied to transit trip I’m well first of all we’re north hempstead we’re little partial that there’s a town just to the south of us is actually called

The town of hempstead and it’s a long interesting story which will be glad to say I ones during the Revolutionary farewell we separated from adam said tomato lettuce and when we won the war and all that is great but we’ll leave that for another day so the town of

Hempstead north have two separate towns where north hempstead the we we don’t really we do work with the shopping centers and might be indicated in one area where we would ask them to put out benches and they accommodated us we do we are developing programs where we look for senior discounts we don’t

Necessarily negotiate it ourselves the local Chamber of Commerce and other folks try to find more ways to help the seniors and the more that the supermarket can accommodate them the better but since that the program in many respects is paying for itself part of our goal is to help grow the economy

Here and so that companies with supermarkets are all benefiting in and they do have some senior discounts that they apply this is from return to get to and from vehicle picking up seniors does the town require universal design we’re seniors with no we we basically because it’s a private taxi company and every

Taxi company in the town is eligible to participate in this program we started out with two but now we have more and more taxi companies so any taxi company is able to participate and the criteria for their participation is that they need to be able to meet our license requirements and our licensing

Requirements are such that one that that’s our background checks but they also have to have sufficient vehicles that can be da da standards so in that sense they’re meeting the required standard licensed taxi company in our region and so that gets them to that threshold however they do that satisfactory

Thought okay this is the last question by Sharon again some communities have only private transporters why not provide vouchers based on financial need one of the interesting things about this program is we’ve decided earlier early on is we don’t get into the financial need aspect of this so we don’t we don’t

Ask if you can afford it or you can’t afford it and that really is one of the beauties of the program in a sense you could live in a you know a inexpensive home or you could live in a million-dollar home but if you’re if you’re not able to get around and your

Your houses are your refrigerator is empty and you’re having emotional distress then you’re you’re ultimately in need of support and if you don’t get that before you’re probably going to cost our community that stays in the federal government a lot more money down the road and so this is looking at the

Bigger picture there are so many other programs that deal with the financial need aspect and that is Medicare Medicaid there’s there’s there is able rider or other programs that address those what we decided was that we were going to simply approach this as a constituent service where anybody who’s

۶۰ years or older is eligible for our program and putting our medical transportation and shopping transportation program if they have if they’re eligible for other programs that in regards to vouchers then that’s something that they utilize in the end of us although we will help find those

Programs for them to call 311 get in touch with project independence our staff will help you find whatever programs exist based on your financial circumstances and we will work with you you know in perpetuity to get the services that you are eligible for okay now will hand over to Ellen for the second

Part of the presentation my name is Ellen Edgar I work for an elf and I guard the same company that Richard whiner works for so we’re going to go through some slides here at the shorter a bit of presentation about pedestrian safety improvements I think there were some questions about

Universal Design in senior neighborhoods or where the taxis are serving and this is applicable to to some of that so as we saw at the beginning of during Richards presentation seniors walk more than others to services they get to the second of the second highest mode used

I’m it’s about ten percent compared to two cars and other modes invested the point here is that they are disproportionately victims of injury and death from automobiles and the statistics are that for people who are fixing over there are two the vitality rate is two per 100,000 as opposed to

Those who are under 60 which is only 1.3 and then this other subset of seniors over 75 and 2.5 fatalities per 100,000 so we know that we know that this exists it exists for several reasons of number one or one of the reasons now it’s not

The top reason but one of the reasons is that seniors are more frail and then people as a general population so if they are involved in an automobile accident if they’re a pedestrian struck by an automobile and they’re just more likely to suffer severe injuries or deaths and they also are walking more

Like I mentioned they’re also walking a little more slowly than than most pedestrians and that puts them makes them a little more vulnerable and finally even this is what I’m going to focus on a little more is a lot of our communities are lacking in saif’s appropriate street design and

Infrastructure that could help these seniors access services and access their destinations a little more safely the most dangerous roads for for pedestrians for senior pedestrians are arterial roads these are higher speed and they’re multi-lane and typically a lot of times there’s less infrastructure or no infrastructure on these arterial roads and the AARP

Recently conducted a survey and of their members and they found that fifty percent of their members cannot safely cross the main roads near their houses and forty percent of their members reported in it inadequate sidewalks in the neighborhood and we know that the presence of sidewalks according to the Federal Highway Administration the

Presence of sidewalks along the road actually increases or decreases the fatality rate of that road by 88 prepare a pretty staggering number but and that that applies to a lot of things that we’ll talk about so the during the survey as well the AARP talked to transportation planners and engineers

And only one-third are incorporating the needs of all they’re adults into their plans as they as they work with roads in their in their communities and even even communities that have Complete Streets policies don’t always specifically address the needs of older adults and and as you will see a lot of the

Measures that make safe make streets safer for seniors are safe they make them safer for everyone so I’m so it a lot of times it’s a given and Complete Streets policies but but it’s definitely not not as not at the top of everyone’s list as Richard mentioned over the last

Ten years it has become an increasingly hot topic and it will continue to do so be and to hopefully it will continue to be an important topic in and be more important to a lot of the planners and traffic engineers so we’ll talk a little bit about about infrastructure and

Things that towns can do to improve their infrastructure for safe to make to make their streets safe for seniors so first we’ll talk about sidewalks and crosswalks basically the street grading should be as flat as possible the transition to the curb should also be very smooth as you’ll see

In the picture on the right there is not a smooth transition to the curb even though even though there is a bit of grading that makes that step a little smaller and also made a pothole maintenance should be prioritized at CrossFit cross also the sidewalk maintenance and should

Keep them excuse me I’m just getting a strange message can everybody still hear me Ben can you tell me I just got a strange message from the webinar person yeah we can use so anyway looking at sidewalk maintenance prioritizing sidewalks and crosswalks in areas where there a high residence of seniors is

Really important and also this is not just for people who are walking but it’s also for people who are using mobility devices like Walker’s or wheelchairs if you can imagine someone in a wheelchair you know a senior in a wheelchair or something to use that sidewalk on the

Left there it would be almost impossible so there are a couple more couple best practices for for infrastructure on streets that can really help seniors access destinations more safely and more and more easily on the Left you’ll see what we call neck downs or bow belts or curb extensions and these reduced

Crossing distance across the street you can see in the bottom picture that where the bulb out start those treated is a good bit wider from in the middle part and where the crosswalk is is a shorter distance so these also have the benefit of improving visibility for the seniors

The seniors who are trying to cross the street can see vehicles much better from that vantage but also vehicles can see them much better from from football vows on the right we have pedestrian refuge islands and these are these are essential we’re crossing with 60 70 feet

Which is which is about five or six vehicle lanes definitely recommended for widths that are shorter than that that’s a long way for a senior to travel but these provide some protection so that they only have to walk a certain amount and then I can wait for a car to pass

And continue their journey and another nchrp report actually found that roads that have medians have crashes medians reduce the number of crashes on by about forty percent so that’s a pretty significant statistic as well and this is a another element of infrastructure that is really important

For for seniors who are walking and I think we think of these usually as for people who are using wheelchairs who definitely need ramps to leave the sidewalk and enter a crosswalk but these are also really important for seniors who have who may have a little bit of

Trouble walking even without a mobility device my grandmother recently stepped off her five or six inch curb and twisted her ankle and that’s just that’s just a matter of being more frail and needing a little more infrastructure tailored to tailored to her needs these should be maintained well you can see on

The Left that there’s still a bump between the street and the sidewalks beginning between the street and the pedestrian after getting data that may give some people trouble with their Walker so maintenance is is really essential and you’ll also see I believe a lot of us have probably seen the

Texture the texture pavement that marked the end of the sidewalks there the yellow and the red panel so beyond infrastructure there are a lot of measures for traffic calming that can really help make streets safer for seniors I think we’ve all maybe seen the chart here at the bottom of this slide

That looks at vehicles be relating to pedestrian fatality for vehicles traveling 20 miles an hour and fatality a percentage risk is less than 10 for vehicles traveling 30 it’s about forty percent for vehicles traveling 40 miles an hour is almost eighty percent so the recommended speed for traffic calming

Measures in residential neighborhoods in areas with high density of seniors it’s 20 miles per hour and and and for those of you who think that everyone won’t abide by the 20 mile per hour speed limit I’m sure none of us have ever gone over the speed limit our cars before and

There are elements that can be incorporated structurally into the street to really encourage drivers to drive more slowly I’m reducing language and typical anal asserts or 12 feet but reducing them to 11 or 10 is really the recommended with I’m changing the curb radius I’m the turning radius which

Encourages slower turning movements and turns are really much put foot pedestrians at much higher risk for four crashes partly just because of visibility so if a turn is happening a lot more data slower speed for a car and that makes that makes it safer for the seniors beyond just those in the roadbed

Looking at pedestrian signals pedestrian signals can really help seniors navigate their environment more safely and more confidently being able to see a signal that kept them that it is their turn to all is is really helpful and countdown signals especially are wonderful and they they active fwh a and excuse me

FHWA states that countdown signals can actually reduce pedestrian crashes by twenty-five percent and that that’s that the raw statistic but but just the peace of mind that just gives seniors who are really uncertain about their surroundings or confused even if this can really help and another important

Element is the speed that these six this signal timing so a lot most pedestrian signals are timed for a walking speed of 3.5 3.5 feet per second and we recommend 2.5 feet per second some some cities use three feet per second but but a reduction from that 3.5 feet per second

We know that seniors travel a little more slowly they might get a late start or they might just have trouble so the signal should be time for a slower for walk speed something else that can really help are called leading pedestrian animals LP is and these are just giving seniors a bit

Of a head start at an intersection and they know that the coast is clear there no vehicles coming it’s an advance of a typically three to five seconds but some places go up to nine and it’s exclusive pedestrian crossing time and that comes before that that comes after the traffic

Has been stopped and before the traffic and the other direction are allowed to go so that eliminates the turn the turning problems that i was mentioning earlier and finally making the pedestrian environment more clear as we were talking about with the crossing signals with the pedestrian signals at

Intersections other elements can help a senior it can help define the pedestrian environment that are for a senior high visibility Chris classes you’ll see you’re in the picture at the bottom really that really pops for seniors who may have visibility issues also wayfinding signs can can help seniors

And also the design nails that you see in the top right that indicates 44 car drivers as well that they need to take extra precautions and be especially alert and again as with the sidewalks in the files and and pedestrian area maintenance is really critical and I

Want to talk just a little bit about projects here in New York City they have implemented a program called safe streets for seniors and so they began with a citywide analysis of senior pedestrian crash data and also they layered on top of this neighborhoods that have a high density of senior

Residents and they picked a pic neighborhoods for pilot projects in each in each area and they went out and had a lot of community meetings made a lot of presentations and listen to what communities thought could be done to the streets in their neighborhoods and and created created tailored

Projects based on that feedback and they have they have twenty-five neighborhoods now they started this program in 2008 and they’ve been building projects since 2009 and this is a before-and-after photo in flushing they installed a pedestrian refuge island and watching has a very high density of seniors so

This is one of the first places that they went and they’re still building and still getting a lot of feedback and making upgrades and changes to projects so that concludes the elements of Mac presentation and I believe we’re on to questions again been for this segment or

Yes for this segment of the presentation the first questions from Diane is the senior crossing sign included in the MU tcd on the street in New York City so and so I believe it is most likely it are there any more questions if not Thank You Ellen thank you Richard John

And everyone all the presenters thank you for other presentation and for those of who are still in attendance I just want to go through a few reminders first off to log your CM credits for attending today’s webcast please go to www planning org slash cm select today’s date august seventeenth and then select

Today’s webcast senior mobility this webcast is available for 1.5 cm credit also we are recording today’s session so you’ll be able to find recording of this webcast along with a six slide per page PDF at www ta PA at work / webcast dash archive this concludes today’s session

And I want to thank everyone again for attending you you

ID: 6MiKsYBQgxA
Time: 1345308060
Date: 2012-08-18 21:11:00
Duration: 01:16:05

منبع